Need help with an order?

Alpaquito's formal complaints book (Libro de Reclamaciones) is a Peru-specific consumer-protection registry under Law 29571 — it doesn't apply to international orders.

If you have a question, complaint, or refund request about an international order, please contact us directly:

• ✉️ ventas@alpaquito.com
• 📦 Include your order number (ALP-YYYY-NNNN) for faster service.

We'll respond within 48 business hours.